Refund Policy

1. Before You Purchase

Please review the price, included credits, renewal terms, and model costs before completing a purchase. AI results are subjective and a result that does not match personal taste is not by itself a service failure.

2. Eligible Requests

Subject to applicable law, we may approve a refund when:

• A duplicate charge was made for the same purchase
• You were charged after a subscription was properly cancelled
• Purchased credits were not delivered because of a verified technical error
• A legal cooling-off or refund right applies

3. Generally Not Refundable

Credits already consumed by generation requests, expired promotional credits, and accounts suspended for violating the Terms are generally not refundable. Failed generations that qualify for automatic credit restoration are handled as credit corrections rather than payment refunds.

4. Request Window

Contact support@genspicy.com promptly with your account email, transaction reference, date, amount, and reason. Do not include full payment-card details.

5. Processing

Approved refunds are returned to the original payment method where possible. Processing time depends on the payment provider and financial institution.

Operator note: align this draft with the configured payment processors, subscription cancellation flow, target-market consumer law, and actual credit-expiration rules before launch.